Shipping & Delivery

FREE WORLDWIDE SHIPPING

 

HOW LONG DOES SHIPPING TAKE?

 Shipping time varies by location. These are our estimates:

Country	Delivery time
United Kingdom	10-20 business days
United States, Canada, Australia, New Zealand, and UAE	10-22 business days
Rest of Europe	8-22 business days
Rest of the World	10-25 business days

I ONLY RECEIVED PART OF MY ORDER?

In order to keep the shipping time as short as possible, we ship products that can be processed faster separately from the other products. Rest assured: the other part of your order is on its way!

CUSTOMS

Whilst we try to minimise customs fee for our customers, this is out of our control and varies from country to country. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

HOW DO I TRACK MY ORDER?

Once your order has been processed and shipped, you will be able to track your order here. You can also find the link to the 'Track Your Order' page on our website.

I ENTERED THE WRONG ADDRESS. WHAT DO I DO?

If you have accidentally entered the wrong shipping address, please contact us immediately to change your details. If your item has already been shipped we cannot change or re-route your product and you will not be eligible for a refund. It is the responsibility of the customer to ensure all details are correct before purchase. We take no responsibility for orders placed to the wrong address.
If you have entered the wrong information please ensure you contact us within 6 hours if you wish to change it.
 

MY ITEM ARRIVED BROKEN, WHAT NOW?

Due to our firm packaging it is highly unlikely that an item might arrive broken, but things happen and we are here to support you immediately if that happens. Please send us an email on info@lulu-amsterdam or complete the form below and we will take care of the rest!